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Pickup / Delivery FAQ

LEGALITY

How much cannabis can I purchase in one day?

You can purchase up to your state’s allowable personal possession quantities, but can only order delivery once per day. Our application will automatically prevent you from ordering more than the legal limits for your state. Below are the legal limits for possession in Oregon. 

  • One ounce of usable marijuana;
  • 16 ounces of a cannabinoid product in solid form;
  • 72 ounces of a cannabinoid product in liquid form;
  • Five grams of cannabinoid extracts or concentrates, whether sold alone or contained in an inhalant delivery system;
  • Four immature marijuana plants; and
  • Ten marijuana seeds. 

To read more about Oregon’s current limits, visit: http://www.oregon.gov/olcc/marijuana/Pages/FAQs-Personal-Use.aspx.

How exactly is this legal?

Any licensed OLCC dispensary may offer their customers the convenience of pre-ordering for pickup. And under ORS 845-025-2880, licensed dispensaries may also offer their customers delivery when they receive written approval from the OLCC.

Can I get cannabis delivered to my house?

Yes! That is exactly where you should get cannabis delivered. As a consumer, you enjoy the right to order from any residential address. Under OLCC guidelines, we cannot deliver to commercial properties or government buildings.

When are deliveries and pickup orders available?

Because of OLCC restrictions, all orders must be placed by 8 pm. 


TECHNICAL DIFFICULTIES

Having trouble placing your order?

For any technical issues please contact our tech hotline at 1.844.943.3566 (1.844.WHEEL.ON).


PERSONAL INFORMATION

Why do I need to upload a photo of my ID, even though the Oregon law has changed?

Stemless, which runs our digital delivery platform, is a third-party operator, and not an OLCC license holder. Because of this, IDs may be held by Stemless with your consent. Stemless never allows dispensaries to store personal information, and they safeguard your personal information using multiple databases across multiple servers.

Do I need a medical card to order delivery?

No. At this time, delivery services are focused on recreational customers, ages 21 and over.

How is my information safe?

We take the security of your personal information very seriously. All personal information is spread out over multiple 256-bit encrypted databases.

Why do I need a PIN NUMBER?

We have you create a personal pin for your security. Once you enter your account and routing number, we never make it visible again, which protects your sensitive personal information. We also want to ensure that your purchases are intentional, which is why you need to be signed in AND present the pin you created before you can complete an order.

ORDERING

Can I cancel my order or be refunded for a pick-up or delivery order?

If an order is canceled before it has been prepped for pickup or delivery, you will not be charged.

Once the order has been prepared for you, you can still reject it upon arrival; however, the payment will have already gone through and the refund may take 48 hours to show back up in your account.
To cancel, call +1 971-544-7055 as soon as possible.

Because of strict laws under the OLCC, we can only process refunds/returns for faulty cartridges within 7 days of purchase, and proof of purchase will be required. All other sales are final for products accepted by you at pickup or delivery.

Does Stemless conduct the delivery services?

No. Our own staff operating out of Serra on SE Belmont Street completes the delivery.
Stemless is the digital delivery platform that helps us connect with our customers to facilitate the delivery process.

Is there a delivery fee?

Yes. To cover the cost of delivering the product, there is a fee of $5 added to your order for all deliveries.

How do you determine the service fee?

The 4% service fee is displayed during checkout, this allows us to provide this online ordering platform for your convenience.

How long will my order take to arrive?

Delivery times vary, depending on time of day and order volume; typically, most orders are able to be delivered within 30 minutes. After you receive your order confirmation, you’ll get a call from your driver to confirm that you’ll be available for the delivery time. Additionally, you’ll receive text message updates, as your order makes its way to you. We appreciate your patience!

If I order now, can I pick it up tomorrow?

All orders must be picked up on the same day the order was placed. You will be automatically charged once the order has been prepared for you, whether or not you show up to retrieve it.

Can anyone else pick up or receive my delivery on my behalf?

Unfortunately not. Due to the strict regulations surrounding cannabis, only the person who places the order may receive the delivery. All delivery recipients must present valid ID matching their order information and Stemless account in order to receive their order.

What about medical patients and military discounts?

Our delivery and pick-up services may only be utilized by customers 21 and older, whether or not you are an OMMP patient. Shopping tax-free as an OMMP patient or shopping as an OMMP patient who is 18 to 20 years old is not yet available through our online ordering platform. OMMP patients 18 and older can shop cannabis products tax-free in person at any of our store locations. To find out how to utilize our veteran/military discount while ordering online, please contact us at delivery@shopserra.com.

What kind of bank account do I need?

Any kind of bank account will work. As long as there is enough cash in your account to cover your purchase, the transaction should be smooth and simple.

My order got declined. What happened?

There could be a few reasons why your order was declined:
1. A product in your order may be out of stock. Please reload the site and try again.
2. There may be an issue with the validity of your driver’s license or other account information. Check your account to see that your ID and payment information is up-to-date.
3. Something completely unrelated to either of the above two issues – if this happens, a representative from Stemless will call you to discuss your order and next steps. If you need additional assistance from the Serra team, please email delivery@shopserra.com or call +1 971-544-7055.

MISCELLANEOUS

Is the THC level for my product accurate?

The THC or CBD levels listed are provided by the vendor or brand of that product and are based on mandatory testing required by the OLCC. For edibles, be sure to follow the serving recommendations listed on the product, and wait until the full activation time before consuming more. Effects vary from person to person, based on body chemistry and other variable factors, so always exercise caution when trying a new product.

Are those real product photos?

Sometimes! Whenever possible, we provide real photos of the products. When it’s not possible, like when a product is new to us and we haven’t had a chance to photograph it, we may use a placeholder image.

Can I use the loyalty program with my online purchase?

Yes, our team insures that our loyalty customers can still accrue points for their completed delivery and pickup orders.

Are you hiring drivers? How do I apply?

We may be hiring for delivery drivers or other positions within our dispensaries. Please send
resumes and cover letters detailing your availability, experience, and what position you are interested in to hr@gw-ind.com.