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Serra

Loyalty Program

What do I get for signing up for the loyalty program?

Our member program is bigger and better than ever. Join now to get the best deals, specials and members-only secrets at any of our locations. You'll get 10% off your first purchase after joining. Ask your Budtender for more details.

Pickup

How much cannabis can I purchase in one day?

You can purchase up to your state’s allowable personal possession quantities, but can only order delivery once per day. Our application will automatically prevent you from ordering more than the legal limits for your state. Below are the daily legal limits for adult recreational possession in Oregon:

  • 2 ounces of usable marijuana
  • 16 ounces of a cannabinoid product in solid form
  • 72 ounces of a cannabinoid product in liquid form
  • 10 grams of cannabinoid extracts or concentrates
  • 10 grams of cannabinoid products intended for inhalation
  • 4 immature marijuana plants
  • 10 marijuana seeds.

How exactly is this legal?

Any licensed OLCC dispensary may offer their customers the convenience of pre-ordering for pickup.

When are pickup orders available?

Because of OLCC restrictions, all orders must be placed by 8 pm.

How is my information safe?

We take the security of your personal information very seriously. All personal information is spread out over multiple 256-bit encrypted databases.

Why do I need a PIN number?

We have you create a personal pin for your security. Once you enter your account and routing number, we never make it visible again, which protects your sensitive personal information. We also want to ensure that your purchases are intentional, which is why you need to be signed in AND present the pin you created before you can complete an order.

Can I cancel my order or be refunded for a pick-up order?

Because of strict laws under the OLCC, we can only process refunds/returns for faulty cartridges within 7 days of purchase, and proof of purchase will be required. All other sales are final for products accepted by you at pickup.

What about medical patients?

Our pick-up services may only be utilized by customers 21 and older, whether or not you are an OMMP patient. Shopping tax-free as an OMMP patient or shopping as an OMMP patient who is 18 to 20 years old is not yet available through our online ordering platform. OMMP patients 18 and older can shop cannabis products tax-free in person at any of our store locations.


What kind of bank account do I need?

Any kind of bank account will work. As long as there is enough cash in your account to cover your purchase, the transaction should be smooth and simple.

Is the THC level for my product accurate?

The THC or CBD levels listed are provided by the vendor or brand of that product and are based on mandatory testing required by the OLCC and California law. For edibles, be sure to follow the serving recommendations listed on the product, and wait until the full activation time before consuming more. Effects vary from person to person, based on body chemistry and other variable factors, so always exercise caution when trying a new product.

Are those real product photos?

Sometimes! Whenever possible, we provide real photos of the products. When it’s not possible, like when a product is new to us and we haven’t had a chance to photograph it, we may use a placeholder image.

Can I use the loyalty program with my online purchase?

The loyalty program will apply when you pick up your order in-store purchases.

Still have a question?